UX
ASSETS
Building the service around what the user wants, iterating for feedback, reducing waste, optimizing the process.
Understanding the user is at the core of every product or service. My journey has taken me to understand both small and large organizations striving to deliver the best possible value to its customers. UX design is at the core of my two passions, design and business. Below are select UX & continuous improvement projects I've helped lead to reduce complexity and increase performance.
Key Deliverables
Service/UX Design Consulting
Human Computer Interaction Dev/Research
Usability Testing
Prototyping and Application Concept Realization
Service/Product Performance Metric Development
M2 UX Development Life cycle
Selected UX Projects
Developed valuable user insight from interviews, and prototyping for an online dispute resolution system.
The assignment was focused around a client seeking to gain understanding of a large online dispute system for a legal procedure.
User Interviews
Persona Development
Infographic creation
Story Boarding
Use Case Development
Journey Mapping
Project Peregrine
Lead the UX initiative incorporating user feedback into a high fidelity prototype.
User Interviews
Use case development
User Story Discovery
Prototyping and front end UI Development
Consolidating multiple stakeholders to focus on a central point to drive the project forward using a variety of UX principals.
Lead a continuous improvement initiative that identified over 25000 minutes of waste per year
User of the collision reporting centre who begin their journey with an expired drivers licence run into many bottlenecks in the process. The identification of how many users hit this snag and recommendations on how to fix it was the key driver of this assignment.
DMAIC cycle
User Interviews
Use case development
User Story Discovery
Process mapping and base-lining
Rapidly prototyped a public facing filing application to gain feedback with users through usability interviews & testing.
A large online portal with players across the legal system allows users to efficiently start their legal journey with this online system.
Usability testing
Use case Development
Journey Mapping
Prototyping and front end UI Development
Concept Design
Concept Design & Prototype of a government Birth Registration Application
From the governments point of view the birth of a child is a major event where citizens interact with authorities. Moreover its an opportunity to promote and help citizens plan for educational investments such as a Educational Savings Plan (RESP). This prototype concept used a design system that leveraged form simplicity and nudge theory to promote form ease of use, conversion and RESP sign up.
Usability testing
Use case Development
Journey Mapping
Prototyping and front end UI Development
Concept Design
