UX 
ASSETS

Building the service around what the user wants, iterating for feedback, reducing waste, optimizing the process.

Understanding the user is at the core of every product or service. My journey has taken me to understand both small and large organizations striving to deliver the best possible value to its customers. UX design is at the core of my two passions, design and business. Below are select UX & continuous improvement projects I've helped lead to reduce complexity and increase performance.

Key Deliverables

Service/UX Design Consulting

Human Computer Interaction Dev/Research

Usability Testing

Prototyping and Application Concept Realization

Service/Product Performance Metric Development

M2 UX Development Life cycle
Selected UX Projects

Developed valuable user insight from interviews, and prototyping for an online dispute resolution system. 

The assignment was focused around a client seeking to gain understanding of a large online dispute system for a legal procedure.

User Interviews

Persona Development

Infographic creation

Story Boarding

Use Case Development

Journey Mapping

Project Peregrine

Lead the UX initiative incorporating user feedback into a high fidelity prototype.

User Interviews

Use case development

User Story Discovery

Prototyping and front end UI Development

 

Consolidating multiple stakeholders to focus on a central point to drive the project forward using a variety of UX principals.

Lead a continuous improvement initiative that identified over 25000 minutes of waste per year

User of the collision reporting centre who begin their journey with an expired drivers licence run into many bottlenecks in the process. The identification of how many users hit this snag and recommendations on how to fix it was the key driver of this assignment.

DMAIC cycle

User Interviews

Use case development

User Story Discovery

Process mapping and base-lining

 

Rapidly prototyped a public facing filing application to gain feedback with users through usability interviews & testing.

A large online portal with players across the legal system allows users to efficiently start their legal journey with this online system.

Usability testing

Use case Development

Journey Mapping

Prototyping and front end UI Development

Concept Design

 

Concept Design & Prototype of a government Birth Registration Application

From the governments point of view the birth of a child is a major event where citizens interact with authorities. Moreover its an opportunity to promote and help citizens plan for educational investments such as a Educational Savings Plan (RESP). This prototype concept used a design system that leveraged  form simplicity and nudge theory to promote form ease of use, conversion and RESP sign up.  

Usability testing

Use case Development

Journey Mapping

Prototyping and front end UI Development

Concept Design

 

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