Building the service around what the user needs, iterating for feedback, reducing waste, optimizing the process.
Understanding the user is fundamental to every product or service. Our experience spans working with organizations of all sizes, each aiming to deliver optimal value to their customers. UX design, centered on both design and behavior, is essential to this effort. Below are select UX, Service and continuous improvement projects we have led to reduce complexity and enhance performance.
Key Deliverables
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Service Mapping (Blueprinting/Ecosystem/Journey)
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Design Facilitation and Workshopping
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Product Design
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User Research / Behavior Research
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Usability Testing
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Prototyping and Application Concept Design
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Service/Product Performance Improvement Strategy
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UI Design
Clients we work with
GOVERNMENT OF ONTARIO / MINISTRY OF THE ATTORNEY GENERAL OF ONTARIO / ONTARIO DIGITAL SERVICE / GOVERNMENT OF CANADA / TRANSPORT CANADA / ONTARIO TRILLIUM GIFT OF LIFE / TORONTO WOMENS COLLEGE HOSPITAL / TORONTO POLICE SERVICE / ONTARIO PROVINCIAL POLICE / DEPARTMENT OF FINANCE CANADA / COMCATE USA / SONY PICTURES /
SERVICE CANADA / FINANCIAL TRANSACTIONS AND REPORTS ANALYSIS CENTRE OF CANADA (FINTRAC) / GOVERNMENT OF ALBERTA / ALBERTA WILDFIRE SERVICE / EMPLOYMENT AND SOCIAL DEVELOPMENT CANADA (ESDC) /
ALBERTA PUBLIC SAFETY AND EMERGENCY SERVICES / SERVICE ALBERTA AND RED TAPE REDUCTION
M2 Development Life cycle
