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UX 
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process map
Building the service around what the user needs, iterating for feedback, reducing waste, optimizing the process.

Understanding the user is at the core of every product or service. Our journey has taken us to understand both small and large organizations striving to deliver the best possible value to its customers. UX design is at the core two focuses, design and behavior. Below are select UX & continuous improvement projects we've helped lead to reduce complexity and increase performance.

Key Deliverables

Service Mapping (Blueprinting/Ecosystem/Journey)

Design Facilitation and Workshopping

Product Design

User Research / Behavior Research

Usability Testing

Prototyping and Application Concept Design

Service/Product Performance Improvement Strategy

UI Design

Clients we work with
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GOVERNMENT OF ONTARIO / MINISTRY OF THE ATTORNEY GENERAL OF ONTARIO / ONTARIO DIGITAL SERVICE / GOVERNMENT OF CANADA / TRANSPORT CANADA / ONTARIO TRILLIUM GIFT OF LIFE /  TORONTO WOMENS COLLEGE HOSPITAL / TORONTO POLICE SERVICE / ONTARIO PROVINCIAL POLICE / DEPARTMENT OF FINANCE CANADA / COMCATE USA / SONY PICTURES /

SERVICE CANADA / FINANCIAL TRANSACTIONS AND REPORTS ANALYSIS CENTRE OF CANADA (FINTRAC) / GOVERNMENT OF ALBERTA / ALBERTA WILDFIRE SERVICE / EMPLOYMENT AND SOCIAL DEVELOPMENT CANADA (ESDC)

M2 Development Life cycle
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