Building the service around what the user needs, iterating for feedback, reducing waste, optimizing the process.
Understanding the user is at the core of every product or service. My journey has taken me to understand both small and large organizations striving to deliver the best possible value to its customers. UX design is at the core of my two passions, design and business. Below are select UX & continuous improvement projects I've helped lead to reduce complexity and increase performance.
Service Mapping (Blueprinting/Ecosystem/Journey)
Design Facilitation and Workshopping
User Research / Behavior Research
Prototyping and Application Concept Design
Service/Product Performance Improvement Strategy
Clients we work with
GOVERNMENT OF ONTARIO / MINISTRY OF THE ATTORNEY GENERAL OF ONTARIO / ONTARIO DIGITAL SERVICE / GOVERNMENT OF CANADA / TRANSPORT CANADA / ONTARIO TRILLIUM GIFT OF LIFE / TORONTO WOMENS COLLEGE HOSPITAL / TORONTO POLICE SERVICE / ONTARIO PROVINCIAL POLICE / DEPARTMENT OF FINANCE CANADA / COMCATE USA / SONY PICTURES /
SERVICE CANADA / FINANCIAL TRANSACTIONS AND REPORTS ANALYSIS CENTRE OF CANADA (FINTRAC) / GOVERNMENT OF ALBERTA / ALBERTA WILDFIRE SERVICE